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Tips,  Problems & Complaints
Consumer Tips
Billing Disputes, Disconnections & Your Right To Services
Your State Utility Commission  
Payment Assistance Programs 

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Consumer Tips

Electric Utility Information (Texas)
See Pages 3-4 for information on preventing disconnections and on filing complaints. Requires Acrobat Reader.

No-Cost Low-Cost Tips for Saving Money & Energy

Electric Restructuring and Customer Choice (Texas)
Your rights and options under the new law.

Understanding Fuel Charges - Fact Sheet (Texas)

All About Competitive Energy Services - Fact Sheet (Texas)

Comparison of Utility Rates Between Providers (Texas)

Compare Electric Rates In Your Area

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Billing Disputes, Disconnections & Your Right To Services
Billing Disputes
Disconnections
Your Right To Services
Help In Other States

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Billing Disputes

Paying Your Utility Bill (Texas)
What your phone and electric bill must show and what to do if you can't pay it. Also deals with overcharges.

Learning More About Electric Submetering (Texas)
Your rights when your service is separate from your rent, apartment complex or mobile home park.

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

Find The AARP In Your State
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

General Guidance (Not State Specific)

Responsibility For Paying Someone Else's Utility Bill  
(Legal Issues To Raise In Your Defense)

Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
Has Every Legal Argument In The Book!

Utility Credit-Your Rights To Services Without A Deposit (FTC)

How To Right A Wrong (FTC)


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Disconnections

Your Rights As A Utility Customer (Texas) (Mostly Phones)
Has some on refusal of service and disconnections.

Paying Your Utility Bill (Texas)
What your phone and electric bill must show and what to do if you can't pay it. Also deals with overcharges.

Learning More About Electric Submetering (Texas)
Your rights when your service is separate from your rent, apartment complex or mobile home park.

Responsibility For Paying Someone Else's Utility Bill 
(Legal Issues To Raise In Your Defense)

How To Help Older Americans Avoid Loss Of Utility Services

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

Find The AARP In Your State
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).


General Guidance (Not State Specific)

What To Do When Your Utility Service Has Been Disconnected

How To Help Older Americans Avoid Loss Of Utility Services

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).

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Your Right To Service

Your Rights As A Utility Customer (Texas) (Mostly Phones)
Has some on refusal of service and disconnections.

Rules And Laws That Govern The Texas Public utility Commission
Having problems with your phone, gas or electricity? If so look to see if the PUC is following their own regulations.

Filing A Complaint Regarding Your Utility Service (Texas)
Phones and other utilities.

Assistance With Your Utility Bills (Texas)

What You Need to Know About Utility Payment Assistance Programs (Texas)

Texas Public Utilities Commission Site Index 

Dealing With Utility Companies Regarding Disputed Bills and Utility Deposits
Has Every Legal Argument In The Book!

Utility Credit-Your Rights To Services Without A Deposit (FTC)

How To Help Older Americans Avoid Loss Of Utility Services

Find The AARP In Your State
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

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Help In Other States

Utility Problems In Other States
Find The Rules In Your State on billing disputes, deposits, winter shutoffs and more.

Find Your Local Newspaper, Magazine, Radio & TV Stations
Give them a little bad press and you're bargaining power increases tremendously. Select your state, and then click on your county or city for the proper media to report to. (DC Not Included).

Find The AARP In Your State
The AARP offers legal advocacy for seniors and may also have state specific consumer brochures which are available to everyone.

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Payment Assistance Programs

Can't Pay Your Rent, Mortgage or Utilities? (Consumer-SOS)
Step by step on what to do and where to go for assistance.

Assistance With Your Utility Bills (Texas)

Rent, Utilities and Mortgage Assistance In Texas  (Google)
For help in your county or city, add your county or city's name in the Google search box.

What You Need to Know About Utility Payment Assistance Programs (Texas)

Texas Public Utilities Commission Site Index 

United Way Help Line  (For All 50 States, DC & Puerto Rico)
Choose your state, select your city, and look up help agencies throughout your state and city. Their stellar search engine can lead you to any social service topic imaginable.  Just type in the words "Utilities and Assistance".

The Salvation Army Nearest You   (All 50 States & DC)
The Salvation Army often helps with rent, utilities, transportation, food, clothing and mortgage assistance.

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State Utility Commissions  

Texas Public Utilities Commission Site Index

State Utility Commissions (All 50 States)
Report Phone & Utility Complaints.

State Utility Commissions (All 50 States)
Includes Links Missing Above. 

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